1. Established Communications Systems

• Centralization/Decentralization
• Environmental Engineering for Efficiency
• Technology Evaluation

2. Office Technologies

• Internal/External Communications
• Image
• Storage Media
• Public Access Technologies
• Installation, Maintenance and Security of Information Systems
• Records Management
• Managing to Prevent Obsolescence

3. End-User Computing

• Product Evaluation, Analysis and Support
• Information Center
• Coordinating and Supporting End-User Application Development
• Managing Resistance